Frequently Asked Questions

Q: How do I receive my scorecard?

​ A: Currently only RCWD customer service representatives can view the scorecards. Give them a call and they can walk you through the information. They will soon be available through our MyWaterTracker portal and then eventually you will be able to sign up to have them delivered to you via email (daily, weekly, or monthly).

Q: How often are the scorecards updated?

​A: Scorecards are currently only updated at the beginning of each month or when the Water Use Efficiency team has any major updates.

Q: How does the scorecard determine who you are compared to?

​ A: The software used for the scorecards utilizes a complex system of algorithms to find customers that are similar to you. The selection process includes things like: similar size landscape, same number of people in the household, microclimate close to yours, and historical usage. The software then compares your water usage to theirs over the Last 30 Days, Prior 30 Days, and Last 12 Months.

Q: Is this just a trick to get me to lower my water usage? It always shows me using more than the similar locations.

​ A: No, it is not a trick. This is just to give you an idea of how your usage compares to others in our service area. If similar locations are using over their water budgets then their arrow will move further toward Unsustainable. It is likely that if you stay at or under your water budget that you will always be more efficient than your comparison group.

Q: What does the My Conservation Programs section represent?

​ A: This section will display conservation programs that you have participated in. If you have not participated in any programs then this section will be omitted.

Q: How is the Average Savings our Customers are Achieving calculated?

​A: Historical water usage patterns for all customers who participated each program are used to calculate the average increase or decrease in water usage over time. The calculations even take into account the exact date that a customer enrolled in each program and only uses from that date forward for calculations. We do understand that due to things like drought outreach, most customer’s water usage has trended down. For this reason, we actually compare the previously calculated average to a control group. The control group is made up of similar locations that have not participated in that program. The difference between the control group’s average decrease or increase is then compared to the program participants increase or decrease in water usage. The difference is what is displayed as the average savings.

Q: What are the rest of the items on the scorecard?

​A: The other items represent programs, events, or tips that are applicable to you. Only programs that you are eligible for, and have not participated in, will be displayed. Each item will have instructions or links to where you can sign-up, enroll, or find more information.