Why Did I Receive a Leak Alert?
If you received a leak alert, your property’s water meter has recorded non-stop, 24/7 water usage of at least 7.5 gallons per hour, every hour, over a three-day period, or at least 37 gallons per hour, every hour, over a monitored one-day period. Leak alerts are provided as a courtesy to help inform you that constant usage is occurring. Please note that it is your responsibility to locate and repair leaks or other causes of high water use on your property. Rancho Water cannot locate and/or repair leaks that are located on a customer’s property. If you need assistance finding a leak, please contact a certified plumber or an on-site leak detection service.
Video: What To Do if You Received an Alert
This how-to video can help you take the steps needed to isolate, locate, and fix that pesky leak.
Video de detección de fugas disponible en español