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Board meetings are held the second Thursday of the month at 8:30 a.m. in our board room. All Board of Directors meetings are open to the public. Any member of the public who wishes to address the directors at a board meeting may do so during the portion of the meeting set aside for public comment.
Our board members serve four-year terms. Director terms are staggered to ensure continuity, with general elections held every two years. Directors must be registered voters and reside within the Rancho Water service area.
Yes, board members are paid per meeting attended. The compensation is $200 per day for each day's attendance at meetings, with a maximum of ten meetings per calendar month.
The primary objective of the backflow device is the protection of public health by ensuring that the water delivered to our customers is kept from harmful contaminants. Commercial, industrial, agricultural, and ag-domestic properties require backflow protection, or the District can require one to be installed if a hazard is present that warrants it.
Currently, the State Water Resources Control Board (SWRCB) regulates backflow devices through Title 17 of the California Regulations Related to Drinking Water. This will soon be replaced by the SWRCB’s Cross-Connection Control Policy Handbook. The Universal Plumbing Code, in addition, outlines the regulations for backflow devices.
Backflow devices are readily available online or at local irrigation/plumbing supply stores.
The device needed will depend on the degree of hazard determined by the District through a site survey. Any device must be on the USC list of approved backflow assemblies. This list can be found at: https://fccchr.usc.edu/list.html
Anyone can install a device; however, District approved Certified Testers are responsible for performing accurate tests, and repairing or replacing devices that fail. Additionally, testers must report all repairs and test results to Rancho Water. The tester is required to give a copy of the completed test report to the customer and email a copy to BACKFLOW@RANCHOWATER.COM. A list of approved backflow testing companies can be found here.
By installing cages, decorative rock covers, or blending it with shrubbery around the device. Be sure to leave 24 inches of clearance for annual testing. Painting the device may be an option. This can deter thieves since it devalues the metal. If painting the device, do not paint over the serial number/information plate.
There are several ways that you can pay your Rancho California Water District bill. View How Can I Pay My Bill? for information.
The requirements for applying for water service differ depending upon the intended use and area covered, and whether you are a residential, commercial, or agricultural user.
For existing accounts, only wherein the owner / tenant is moving and is requesting service be turned on or turned off, please contact our Billing Department at (951) 296-6930 or firstname.lastname@example.org. You may also fill out this form.
For new water and sewer connections, and/or fire hydrant use, please visit our offices to meet with an engineering services representative who will help you with your unique needs. You may reach our Engineering Services Department at (951) 296-6900.
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Yes. Administered by the Metropolitan Water District of Southern California, residential & commercial/HOA conservation rebates are now available. Check out the Rebates page by clicking the following link.
Rancho Water has not historically elected to implement discounts out of an effort to maintain equality in rates. The District’s rate structure is designed to promote two fundamental values: first, to allocate costs fairly and equitably to all customers so that each customer pays their fair share and no more; and second, to manage inappropriate over-consumption of water and conserve resources. Rancho has continuously refined our cost allocation methods and has implemented an allocation-based conservation rate structure. If Rancho were to implement a low income or senior discount rate, it would effectively shift these costs to other customers, an outcome that would be inconsistent with our fundamental cost allocation objectives. Such programs could potentially be reviewed in the future, should additional other revenues be available.
Refer to Section II of the Water / Sewer System Facility Requirements and Design Guidelines.
The Engineering and Operations Committee meetings are held the last Thursday of the month at 8:30 a.m. The public is welcome to attend all meetings.
There are four members. The Chairman is Bill Wilson. J.D. Harkey and John Hoagland are members. Carol Lee Gonzales-Brady serves as the alternate.
ET is the loss of water from a vegetated surface through the combined processes of soil evaporation and plant transpiration. In short, this is the amount of water that plants lose that needs to be replaced. It is expressed in inches of water needed to replace what was lost to the atmosphere in a given time period.
Rancho Water tracks ET for 319 micro-zones within the District on a daily basis as a factor in determining an outdoor water budget specific to your property.
Rates are set each year as a result of an annual budget process that involves many public meetings. Rates are set to recover the cost of operating the District and usually become effective July 1 of each year. You can check the agenda and meetings link to stay abreast of this process, which usually takes place from February to June each year.
The Finance and Audit Committee meetings are held the first Thursday of the month at 8:30 a.m. The public is welcome to attend all meetings.
There are four members. Carol Lee Gonzales-Brady is the Committee Chairman. Bill Plummer and Bill Wilson are members. Brian Brady serves in the alternate position.
A multi-agency, multi-jurisdictional framework forms the basis for the Region’s governance structure. This structure provides for management of project implementation, grant funding communication, Plan revisions and updates, and general coordination among stakeholders. The Region’s governance structure features an inclusive process that encourages stakeholder involvement in the IRWM planning process. The Region’s governance structure is comprised of three key groups that work together to provide the region with focused direction while allowing for effective and comprehensive inter- and intra-regional collaboration. The Integrated Regional Water Management Group (IRWMG) selected Rancho Water as its program manager who lead the region’s IRWM Program, including funding and contracting for planning, applying for funding, and implementing funded efforts on behalf of the RWMG.
Complete the Project Nomination Form and submit to the USMW IRWM Program Manager at email@example.com. The PNF includes instructions on Implementation and Conceptual projects, as well as how to complete and submit the PNF. Your project, partnerships, and funding should be somewhat developed to be able to complete the PNF, but feel free to submit conceptual projects. You may submit projects any time for consideration or through a Call-for-Projects, which occur prior to preparation of grant applications.
The district has established a diverse water supply portfolio that works to reduce dependence on imported water and maximize local water supply, including groundwater and recycled water. The district prepares various water planning documents that evaluate reliability of water supplies, including an Urban Water Management Plan, every five years, which identifies water demand, supply and reliability for a 20-year planning horizon.
The Planning and Administration Committee meetings are held the third Thursday of the month at 8:30 a.m. The public is welcome to attend all meetings.
There are four members. Brian Brady is the Committee Chairman. J.D. Harkey and Bill Plummer are members. John Hoagland serves as an alternate.
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Yes! Recycled water is made by purifying wastewater. It is given additional disinfection and filtration processes that make it safe for irrigation. Recycled water is carefully monitored to protect public health and safety, and is strictly regulated by the local and state health departments and the Regional Water Quality Control Board. It is safely used at hundreds of parks, schools, greenbelts, agricultural operations, and golf courses throughout California. The recycled water pipeline system is completely separate from your drinking water system.
Everyone benefits from recycled water. As the population in California continues to grow from the current 39 million to an estimated 52 million people by the year 2030, so does the demand on our limited water supply. Since our drinking water supply is limited, finding ways to conserve our supply is critical. By using recycled water for irrigation, we can conserve our precious drinking water supply while providing a reliable, growing, and drought-proof source of additional water.
Rancho Water provides programs and education materials to schools within the district’s service area. If you are not sure if the school you teach at is located in Rancho’s service area, you can send an email and we will be happy to respond to you.
Rancho Water’s education programs do not include in-class presentations. We do have theater assembly programs and complete curriculum packets that teachers may use.
Rancho Water does not add fluoride to its water; however, fluoride occurs naturally in Rancho’s groundwater. Our local water supplies are “blended” with water imported from the Metropolitan Water District of Southern California (MWD). For the latest water quality report and test results, visit RanchoWater.com/CCR
There is more to water softeners than soft water. Softeners typically waste more water than they process because of the need to “flush” the softening system. In addition, softeners can release considerable salt by-products into wastewater treatment facilities and groundwater supplies, resulting in increased mineral levels.
Groundwater storage works like a large bank account. We run deficits in dry times, taking out more than we deposit (more pumping than recharge); and we run savings in wet times, depositing more into the account than what we withdraw (more recharge than pumping). Ideally, over the longer term, the savings match the withdrawals. During the last several years of drought Rancho Water customers benefited greatly from the District’s use of local groundwater to offset the rising costs of imported water. However, these sources have been significantly reduced even with last year's considerable rainfall. We need more years of wet weather for our “account” to catch up.
The District captures as much rainfall as we can. Heavy rains behind Vail Dam in Vail Lake are later slowly released into large, sandy, spreading basins to help refill the groundwater, just like Mother Nature does. All the other storm water that the District can’t capture from heavy rains makes its way downstream to be used by other agencies along the way.
Our groundwater supply offers the community so many benefits and managing it is our top priority. We are finding new ways to bring in more imported water when it is available to put into the ground. We are also implementing projects to more than double the amount of raw water we help treat through a soil filtration process to offset having to buy more costly pre-treated imported water. And we continue to put to use all the recycled water that is available to us. See more about the Groundwater Banking Expansion Program here,
The District appreciates your efforts to use water efficiently. Rancho Water encourages customers to continue being water efficient and conserve by staying within their budgets. Water is a finite resource and needs to be used efficiently in order to ensure a continued reliable supply. Water budgets are customized to each individual property to give each customer an appropriate amount of water to meet their needs and to encourage water efficiency. Only customers wasting water will pay the higher tiered rates.
The city of San Juan Capistrano rate case found that San Juan Capistrano’s tiered rate structure was unconstitutional because it charged more for water than it cost the city to provide the service. Water providers must demonstrate that fees correspond to the cost of providing the service. If heavy water users cause a water provider to incur additional costs, it would then be legal to charge the users for those increases. Rancho Water’s budget based tiered rate structure sets costs at different tiers based on the cost of the water service being provided. Rancho Water has groundwater as one source of water that is significantly less expensive than imported water. Therefore, the first tier of water is charged less as it represents the cost of service for groundwater. Moving up in the tiers, customers are paying for the higher imported fees that the District has to pay.
Water delivered to homes and businesses is a blend of well water and imported water.
Well Water: Rancho Water has one of the largest natural underground water sources in Southern California. The Temecula area aquifers supply the district with 30% of its water.
Imported Water: Rancho Water also purchases water from the Metropolitan Water District of Southern California. This agency imports 65% of its water from Northern California and the Colorado River.
Water Recycling: Highly treated wastewater (5%) is used to irrigate some golf courses and large landscaped areas. Our District uses 100% of its available recycled water for irrigation in order to save its precious well water and imported water for drinking and household use.
Watch the Journey of Water to learn more about where our water comes from.
Please visit: www.ranchowater.com/DocumentCenter/View/356
Customers who wish to request a change to their water allocation can complete a Variance Request form.
Domestic customers who believe their water service account qualifies as an agricultural account can complete an Application for Agricultural Account Status.
Under many circumstances, the allocations of multiple agricultural accounts can be combined into a single allocation. If you wish to explore this option, please complete the following Request for Consolidation.
That depends on your type of soil, what kind of sprinkler, and the time of year. Use the watering calculator for a personalized watering schedule.